PRIVACY POLICY
At Gunaapaat, we take your privacy seriously and are dedicated to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our online store or make a purchase. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
When you shop with us, we collect the following types of personal information:
- Personal Details: Name, email address, phone number, and shipping/billing address.
- Order History: Information about the items you purchase, including product names, quantities, and payment details.
- Browsing Information: Data about your interactions with our website, including the pages you visit, your browsing history, and the device you use to access our site (IP address, browser type, operating system).
- Communication Preferences: Your preferences regarding marketing communications and promotional materials.
2. What We Do with the Information We Gather
- Order Processing: To process your orders, deliver products to your specified address, and manage any returns or exchanges.
- Customer Service: To respond to your inquiries, resolve issues with your orders, and provide assistance with returns, refunds, and exchanges.
- Personalization: To enhance your shopping experience by showing personalised product recommendations based on your browsing and purchase history.
- Promotional Communications: We may periodically send you promotional emails regarding new products, special offers, or other information that we believe might interest you. This will be sent to the email address you provided. If at any time the user wishes to unsubscribe from future emails, detailed instructions on how to do so are included at the bottom of each email.
- Internal Record Keeping: We maintain records to help us manage our operations effectively.
- Improvement of Products and Services: Your information may be utilised to refine our offerings and ensure they meet your expectations.
- Security and Fraud Prevention: To monitor for fraud, security threats, and unauthorised activity, ensuring the safety of our website and your personal data.
- Legal Compliance: To comply with legal requirements or protect our rights, customers, or others in case of disputes, legal claims, or investigations.
Web Browser Cookies
Our website utilises "cookies" to enhance the user experience. When users visit the site, their web browsers store cookies on their hard drives for record-keeping purposes and to gather information regarding their interactions. Users have the option to configure their web browsers to reject cookies or to receive notifications when cookies are being transmitted. It is important to note that if users opt to disable cookies, certain features of the website may not function as intended.
Data Security
We prioritise the protection of your personal information through various security measures, including:
- SSL Encryption: Sensitive data is transmitted securely using SSL/TLS.
- Payment Security: Payment information is handled by trusted gateways; we do not store full payment details.
- Access Control: Only authorised personnel can access personal data, with restricted access as needed.
- Regular Audits: We conduct regular security audits to safeguard against unauthorised access and data breaches.
Sharing Your Personal Information
We do not engage in the sale, trade, or rental of users' personal identification information to any individuals or entities. We may, however, share aggregated demographic information that is not linked to any personal identification with our business partners, trusted affiliates, and advertisers for the purposes previously outlined. Your privacy and data security are of utmost importance to us.
Information Available
The information presented on this website may contain technical inaccuracies and typographical errors. Please be advised that content may be subject to change or updates without prior notice. We also reserve the right to enhance the offerings described on this website, and such modifications may occur without notice. Thank you for your understanding.
Newsletters
We invite you to subscribe to our newsletter. Your email address will be utilised to send you informative updates and content. To uphold our commitment to your privacy, we offer the option to unsubscribe at any time should you choose to do so.
Third-Party Websites
Users may encounter advertisements or other content on our website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. It is important to note that we do not exercise control over the content or links present on these external sites, nor are we responsible for the practices employed by any websites that are linked to or from our site. Furthermore, the content and links on these external websites may be subject to frequent changes. Each of these sites may have its own Privacy Policy and Customer Service Policy. Accordingly, interactions and browsing on any other website, including those that link to our site, are governed by that website's own Terms and Conditions and Policies.
Acceptance of Terms
By using this Site, you agree to abide by this policy. If you do not agree with the terms outlined, please refrain from using the Site. Your ongoing use of the Site after any changes to this policy will be considered your acceptance of those changes.
Changes to Our Privacy Policy
Gunaapaat retains the discretion to amend this Privacy Policy at any time. We strongly recommend users to regularly check this page for updates to remain informed about our practices for safeguarding the personal information we collect. You acknowledge and agree that it is your responsibility to periodically review this Privacy Policy and be aware of any modifications.
Contacting Us
If you have any inquiries concerning this Privacy Policy, the practices of this website, or your engagement with it, please do not hesitate to contact us using the information provided on the 'Contact Us' page.